Data Deletion and Disconnection

Version 1.1 · Effective from 1 October 2026

This page explains how to delete your PickWed account, what happens to your information when you do, and how to disconnect Google, Facebook or Instagram from PickWed. It supports our Privacy Policy.

1. Download your data first

Before you delete your account, you can download a copy of your data from the same settings page (Export my data → Export JSON). Once your account is deleted we cannot recover it.

2. Delete your account

Couples

1. Sign in to PickWed.
2. Open Settings from your dashboard and go to Your data, or open pickwed.com.au/account/data-rights.
3. Under Delete my account, choose Begin deletion, type DELETE MY ACCOUNT to confirm, and select Delete permanently.

Your account, brief, planning data, quotes, messages, saved vendors and wedding website are deleted straight away.

Vendors

1. Sign in to PickWed.
2. Open Settings → Privacy from your dashboard and go to Your data, or open pickwed.com.au/account/data-rights.
3. Under Delete my account, choose Begin deletion, type DELETE MY ACCOUNT to confirm, and select Delete permanently.

Your login, the information you added to your profile, your connected accounts and their access tokens, your availability and your calendar sync data are deleted straight away, and your listing is unpublished.

The basic business details that PickWed compiled from public sources are kept, unpublished, so that couples' past enquiries still make sense. If you want that listing removed completely, use pickwed.com.au/remove-my-listing.

When we need to help

If you have an active paid plan, a custom domain, or a connected Stripe account, the delete button will ask you to cancel the plan first or to contact us, so that nothing is left running or charged after your account is gone. Email support@pickwed.com.au and we will close it down with you.

If you cannot sign in

Reset your password from the sign-in page. If you no longer have access to your email, write to support@pickwed.com.au with enough detail for us to find your account (for example, your business name or your wedding date). We will confirm that you are the account holder before we act, and reply within 5 business days.

3. What happens after deletion

• Your account and the data listed above: deleted straight away.
• Backups: removed as older backups expire, within 12 months. Backups are only used to recover from a failure.
• Consent records: kept in de-identified form. We keep which version of our terms or policy was accepted and when, but remove who accepted it, their IP address and their browser details.
• Payment and tax records: kept as long as tax law requires, generally five years.
• Messages and files you sent to someone else: the other person may keep the copy they received, such as a quote or a signed contract.

4. Disconnect a third-party account

You can disconnect a single connection without deleting your account.

Google (sign-in and Calendar)

• In PickWed: Vendor dashboard → Calendar → Disconnect. We revoke our access at Google and stop reading your busy dates.
• At Google: go to myaccount.google.com/permissions, find PickWed and choose Remove access.

Facebook and Instagram

• In PickWed: Vendor dashboard → Profile → Online presence → Disconnect. We delete the access tokens and stop reading your photos and page details.
• At Facebook: go to facebook.com/settings?tab=business_tools and remove PickWed.
• At Instagram: in the app, open Settings → Apps and websites, then remove PickWed.

If you removed PickWed from Facebook or Instagram and would like confirmation that we have deleted the related data, email support@pickwed.com.au and we will reply with a confirmation reference.

5. Questions

Email support@pickwed.com.au (put "Privacy" in the subject line).

PickWed is a business name of Celal Yucel Tombul · ABN 68 389 107 731 · Melbourne, Victoria, Australia